HyperManage from HyperMatrix

Secure Intervention and enhanced management tools for your infrastructure

What are we talking about?

Accessing almost any piece of IT or telecommunications equipment remotely, very much as if you were actually touching it, monitoring it, configuring it, rebooting it and even powering it on and off.

Accessing equipment securely – without compromising the firewall integrity of your network or VPN, controlling who can access equipment and what they are allowed to do and recording what was done. Keeping your ‘secrets’ secret – by encrypting all information transferred, by keeping Server/PC/Router passwords hidden from the maintenance staff.

Communicating with remote sites even when the network is down – HyperManage provides alternative paths, out of band connectivity, to a remote site, vital, for example, when the remote gateway router itself is down or needs reconfiguring.

Access from any location – from inside your network, or remotely through the Public Internet, via GSM, 2G/3G or even by analog dial-up – and always on a secure connection. With other functions, Everything is Integrated in a whole comprehensive WEB based S-NOC with all the features you dreamed like advanced Technical Operators Management, Client Management, SLA reporting.

Who are we talking to?

Our Technical Solution is highly scalable.

We are as attractive for the professional in need of handling his work infrastructure simply and efficiently from any location in the world to the Multinational corporation in need to enhance and standardise security, allow efficient outsourcing of services in full security, concentrate in one single tool the management of all kind of equipment.

Why is it relevant to you?

Use resources more effectively: skilled staff can be ‘on-site’ almost instantly, even when the fault has killed the network connection. The skill sets needed to resolve problems even in small remote offices are nowadays very diverse (with Servers/PC, Routers, Firewalls, UPSs, IP-PBX's ), best serviced from a central pool.

Speed-up intervention response and reduce down-time: partly eliminating travel to site and sending the incorrect technician (or spare parts) to site improves dramatically the time-to-repair – and improves the chances of meeting the contracted SLA (service level agreements).

Cost savings follows from the better use of skilled staff and reduced travel time.

Accountability follows the capability of reviewing all operation done by each operator, thanks to the session recording feature of the platform, leaving no more margins for discussion.

Provide a better service to customers or users, by responding faster with full knowledge of what is happening with the remote equipment.