What you'll find here
Documentation organised by file name, size, version, description and update notes — so you always download the correct version of each manual or datasheet.
Support
We're here to help
Find quick answers about HyperManage, access our technical documentation and speak directly with our team whenever you need support.
How we can help
Three ways to find what you need
Start with the frequently asked questions, download the technical documentation or speak with our support team.
Frequently asked questions
Straightforward answers on the platform, security, out-of-band connectivity and the subscription model.
Downloads
HyperManage manuals, datasheets and technical documentation available to view and download.
Contact
Contact our team by email for commercial or technical enquiries, or to request documents.
FAQ
Frequently asked questions
The most common questions from people getting to know HyperManage.
What is HyperManage?
HyperManage is HyperMatrix's platform for secure intervention and advanced management of IT and telecom equipment. With it, your team can carry out remote access, monitoring, configuration, reboots and power control of equipment — all while preserving the security protocols of your firewall and VPN.
Do I need to make an upfront investment?
No. HyperManage runs on a monthly subscription model, with no upfront investment. The monthly fee already includes the HyperNodes (the hardware probes installed alongside your equipment) and full access to the platform.
How do I access the equipment if the network goes down?
Through out-of-band connectivity. The serial console and alternative connection paths — internet, GSM, 2G/3G or analogue dial-up — keep working regardless of the state of the local network or the WAN. This way, you retain access even when the production network is unavailable.
Are the equipment credentials kept secure?
Yes. Equipment credentials are known only to the HyperServer — maintenance teams never access them. You can also suspend access at any time without having to share or reset passwords.
Are interventions auditable?
Yes. Every maintenance session is recorded on video, with playback, allowing full auditing and accountability for interventions. The platform also generates SLA reports ready for compliance.
How do I try the platform?
Request a demo account with 48 hours of access on our Demo page and control real equipment to see HyperManage in action.
Downloads
Technical documentation
HyperManage manuals, datasheets and other documents are made available in this area.
No items published at the moment
There are no files available for download in this area yet. In the meantime, request the documentation you need directly by email.
Contact
Speak with our team
Need technical support, want to discuss a deployment or request documentation? Get in touch via the channels below and we'll get back to you as soon as possible.
- Address
HyperMatrix Solutions Ltd.
Cond. Ed. Plaza I
R. James Joule, 92 — Cidade Monções
04576-080, São Paulo/SP, Brazil - Tax details
VAT GB 905 7186 17
Send us a message
The quickest way to reach us is by email. Our team answers technical and commercial enquiries as well as documentation requests.
Technical support
Help with access, HyperNodes and platform operation.
Sales
Plans, subscriptions and new deployments.
Documentation
Manuals and datasheets on request.
Still have questions? See it in action
Request a demo account with 48 hours of access and control real equipment to answer your questions by trying the platform for yourself.