HyperManage platform deliver a great wealth of management functions and tools to help delivering a higher quality of service with burning less resources.
HyperManage is capable of recording all the management sessions perform by the different technicians: by granting access to such recording to the management to supervisor technicians to colleagues or even to users if so desired the system help coordinating everybody's work, promotes efficiency, collaboration and a prompter service.

Clearly the capability of playing back as a video clip all the management session of the KVM based gives an incredible power tool for technician control and cooperation.

SNMP-based Server's monitoring allows the technicians to do their work fully concentrated on their task without the need of monitoring other devices for critical events. HyperManage can be configured to trigger different reactions like sending alarm emails, SMS and even making phone calls in order to alert the responsible technicians and the management about a critical events.

HyperManage has an integrated management system that allows the management of alarms to be noted in all details and any action, decision, planning, connection becomes part of the alarm handling procedure and this is essential for the coordination of the resolution process that most of the time involves different people and that can also be used to give some visibility for instance to clients and/or users of the process that is taking place.

From a system configuration point of view, access to the alarms generated by the Servers is granted to eligible users/technicians on a case by case bases.

In fact the Alarm and Intervention Management is a built in feature of HyperManage that grants access to eligible users/technicians to the history of all alarm and intervention activities performed on a specific Server helping in taking the right decision when a new situation comes up.

The system also can generate SLA statistics on the server's intervention process that can also be made accessible to eligible users/technicians/clients and so on.